Customer Service

Frequently Asked Questions (FAQ)

What is your contact information?

wendy@earthangeldesign.com
phone: 413-579-4175

When will Earth Angel Design debit my credit card?

We will debit your credit card on the day the goods are shipped.

In which currency will the card be debited?

All payments will be charged in U.S. Dollars.

What makes Earth Angel Design Products different?

Hand crafted and meaningful are two great words to describe our products. There’s just something special about receiving or wearing a hand crafted piece. There is pride in the design and a feeling of accomplishment when each piece is completed. But the word that stands out most in describing our products is meaningful. Each piece has a personal implication for the person who owns it. Whether it’s the angel of the day you were born, an angel of your choosing, an angel whose purpose aligns with your needs, or just a reminder that your guardian angel is close gives significance to each item.

How do I know which Angel to choose?

Earth Angel Design has provided one way to get started in choosing which angel/product is right for you. Simply put in your birth date on the home page and find out which Archangel oversees the day of the week you were born on. If this feels right, go with it. However, if a particular piece calls to you then that should be your guide. It’s all about using your senses and intuition to make the decision. Whether it is a picture of an item that catches your attention, a feeling you got when you read about one of the Angels, or a sense of being guided to a particular angel, what’s most important is that it feels right for you. Think of it this way, let the Angel choose you.

How long will it take to receive an order?

The general production time for an item ordered at Earth Angel Design.com is within a day or two if it’s not something we already have in stock. If something is back ordered we will inform you right away.

Shipping and Returns

Natural Materials Disclaimer

Each handmade piece is as unique as the stones, finishes  and embellishments that adorn it. The pictures on the website represent a particular item that greatly resembles the piece you will be receiving, but may vary in color, size or shape depending upon the materials. However, Earth Angel Design will do its best to ensure that the item you are receiving is as close to the picture on the website as possible.

Shipping /Handling Details:

Each order will be sent via first class USPS within the United States and abroad and will contain a tracking number and delivery confirmation, as well. Shipping fees are calculated based upon the weight of the piece being shipped and will be displayed for you to see towards the end of your ordering process. For customers outside of the US fees will be based upon current shipping fees with regards to its’ destination. Earth Angel Design cannot be responsible for shipping delays due to customs etc.

30 Day Return Policy

Customers may return or exchange any product created or sold by Earth Angel Design, undamaged and with receipt, within 30 days of the date of shipment for a refund or exchange equal to the amount paid for the item(s), minus shipping fees. In order for a refund, credit or exchange to be granted, all products returned must be in original condition; marks, scratches, blemishes and other signs of damage deem the product non-refundable. Likewise, the item must be returned with any packaging provided with the original shipment, including jewelry pouch or box, polishing cloth (when applicable) and any other item that came with the original shipment.  The customer is responsible for the cost of shipping, when returning an item for a monetary or credit refund or other exchange. Original shipping charges are not refundable. For exchanges, Earth Angel Design will charge shipping fees and price differences, when exchanging for a different product, to the credit card used in the original order.

Shipping Issues

No refunds will be granted for custom jewelry; even if the item is shipped back to Earth Angel Design marked “return to sender.” If a customer refuses to accept, sign for or pick up a package through the shipping carrier, any additional shipping costs incurred by Earth Angel Design will be passed on to that customer.

Terms and Conditions

1. General

Welcome to the Earth Angel Design. Please review the following basic terms and conditions of the use of our site. We may revise these terms at any time without notice by updating this page, and it is your responsibility to check this page regularly before ordering products in case there are any changes. If you do not agree with the terms & conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these terms & conditions.

2. Personal Use

Each order is for the personal, non-commercial, use of our customer. Resale of any Earth Angel Design product without the express, written consent of Earth Angel Design is strictly prohibited. Multiple orders representing what deems to be commercial quantities will not be accepted.

3. Merchandise Descriptions

While we take great care to provide accurate information on our website, there may occasionally be information on our site that contains technical inaccuracies, typographical errors, or incomplete data. We do not warrant that merchandise descriptions, including price, and other content on the site is accurate, complete, current or error-free. We apologize for any errors, and reserve the right to correct them and update product information, including price, at any time without notice.

4. Links To Other Websites

This site may contain links to other websites that are not under the control of Earth Angel Design. Earth Angel Design is not responsible for the content of the linked websites, nor do we necessarily endorse the linked websites. We provide the links solely for your convenience.

5. Disclaimer Of Warranties; Limitation Of Liability

All information and content on this site is provided on an “as is” basis without warranty of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement of any third party’s rights of any kind.

Although earth angel design strives to provide accurate information on the site, we make no warranties about the accuracy, reliability, completeness or timeliness of the site’s content, services, software, test, graphics, and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product.

In no event shall earth angel design be liable for any damages, whether direct, special, indirect or consequential, whether in contract, tort (including, without limitation, negligence), or otherwise, arising out of or in connection with the use of the information herein or your accessing, or using of this site.

6. Indemnification

You agree to indemnify, defend, and hold Earth Angel Design, and our directors, officers, employees, consultants, agents, and other representatives, harmless immediately on demand, from and against any and all claims, liability, damages, losses, costs (including reasonable legal fees), and other expenses that arise directly or indirectly out of or from any breach of the Terms & Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your username and password.

7. Violations

We reserve the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from a particular Internet address to this site.

8. Site Contents Ownership

This site is owned and operated by Earth Angel Design. Unless otherwise noted, the design and content featured on this website, including photographs and images, illustrations, jewelry and other products and product details, icons, navigational buttons, artwork, graphics, text, audio and video clips or content, software and the like, are owned by, or authorized for use by, Earth Angel Design.

9. Data Protection and Privacy Policy

Earth Angel Design will take all reasonable precautions to keep the details of your order and payments secure, but unless Earth Angel Design is negligent, we will not be liable for unauthorized access to information supplied by you.

10. Copyright

The Intellectual Property Rights in the Earth Angel Design website and the materials on or accessible via them belong to Earth Angel Design or its licensors. This website and look books, and the materials on or accessible via them and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website).

Earth Angel Design, the Earth Angel Design Logo, Earth Angel Design tagline and Earth Angel Design signature images are trademarks which belong to Earth Angel Design and they may not be may not be used, copied or reproduced in any way without written and signed consent from the owner of Earth Angel Design.

For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registerable) and registrations of and applications to register any of them.